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CCH® UNEMPLOYMENT INSURANCE — 5/20/15

Social Security Administration releases its Vision 2025 plan

Carolyn W. Colvin, Acting Commissioner of the Social Security Administration, recently officially released Vision 2025. The “vision” will serve as a guide for the SSA and show how the agency will accomplish and deliver three key priorities: superior customer experience, exceptional employees, and an innovative organization over the next decade and beyond.

In shaping Vision 2025, the SSA reached out to as many individuals and organizations as possible for input. The agency engaged in active listening and communicating with internal and external stakeholders. Internally, it engaged employees, labor unions, and management associations. The agency also encouraged and received feedback and ideas from the public through an online survey accessed on the agency’s website, www.socialsecurity.gov. In addition, it worked with the National Academy of Public Administration, members of Congress, advocacy groups, and the Social Security Advisory Board. The input the SSA received resulted in “emerging themes” that led to the development of the three key priorities.

Vision 2025 reflects the SSA’s full commitment—now and in the future—to offering customers choices in how they do business with the agency. The commitment includes sustaining a field office structure that provides face-to-face service and is responsive to members of the public who need or prefer face-to-face service.

For more information, visit the Social Security Vision 2025 interactive website at www.socialsecurity.gov/vision2025 (SSA News Release, 4/27/2015).